ECONOMICS OF KM SYSTEMS
Early development consideration of KM
systems by senior management need to take into account the overall costs of
implementing and maintaining these systems.
These can be divided into costs
related to implementing a KM system including overheads, and salary costs of
employees with designated KM functions.
The implementation costs of KM
systems include the following, (Maier 2001) à
- Hardware – internet broadband
connections and mobile technology such as mobile phones, laptops and Bluetooth wireless
technology
- Software – use off-the-shelf
solutions with significant customisation
- Training and education – continual
communication about benefits of new system as well as structured training
programme for all levels on use of KM system
- Literature, conferences,
consulting and proactive participation in KM activities – KM budget to spend on
literature, funding KM research programmes, attending conferences and employing
consultants.
- Organization of KM events –
announcing and communicating KM initiative and facilitating ‘communities of
practice’
- KM overload – to coordinate KM
initative
- KM systems administration – to protect
system from hackers
- KM staff – salaries
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